COMPLAINTS POLICY

The business always endeavours to provide the best possible service to every customer. However, on rare occasions, a customer may not be delighted.  To ensure the company puts things right as soon as possible, please read our complaints procedure below.  The business will then be able to respond promptly to ensure complete satisfaction.
We ask our customers to inspect all work on completion to ensure that everything has been carried out in line with the contract terms and the high standards that the business aims to achieve.
In the unlikely event that you are not completely happy with our services, please get in touch with us immediately. 

We want you to know that we aim to resolve any issues as soon as possible.

Our Procedure

Please call, email or write* to us. The Office Manager aims to respond within 5 days of receiving your complaint and, where possible, will provide you with a date to resolve any issues raised.
 
Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader, we use the Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot resolve your complaint to your satisfaction, you may refer your complaint to them. If you wish to do so, then please contact Which? Trusted traders in the first instance on 0117 456 6031. 

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